RADIO KWIZERA PRIVACY POLICY AND PERSONAL DATA PROTECTION NOTICE

1. Introduction

Radio Kwizera FM (“Radio Kwizera”, “we”, “us” or “our”) respects and values the privacy of its listeners, readers, viewers, users, advertisers, partners, correspondents, contributors, and all persons who interact with its services.

This Privacy Policy and Personal Data Protection Notice explains how we collect, receive, record, organize, store, use, disclose, transfer, secure, retain, and otherwise process personal data in connection with our services, including without limitation:

the website located at https://radiokwizera.co.tz/ and all associated webpages, subpages, features, and digital systems;
our live radio streaming services and other audio, visual, and audiovisual services;
our mobile applications, desktop applications, and other software or digital products operated, published, licensed, or made available by Radio Kwizera;
our official pages, channels, and accounts on social media platforms and third-party digital outlets;
our email, messaging, subscription, contact, feedback, advertising, promotional, polling, survey, and audience-interaction services; and
any other digital or electronic service, platform, interface, or communication channel that links to or refers to this Privacy Policy.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Definitions

For purposes of this Privacy Policy:

“Personal Data” means any information relating to an identified or identifiable natural person, whether directly or indirectly identifiable.

“Processing” includes the collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure, dissemination, transfer, alignment, combination, restriction, erasure, destruction, or other handling of personal data.

“Services” means the website, live streaming services, applications, social media outlets, software, digital channels, audience-engagement tools, and all related services offered by Radio Kwizera.

3. Personal Data We May Collect

We may collect and process the following categories of information:

3.1 Information you provide directly

This may include:

your full name;
email address;
telephone number;
postal address or location, where provided;
messages, comments, feedback, complaints, questions, submissions, requests, and correspondence you send to us;
information submitted through contact forms, surveys, polls, competitions, promotions, interviews, campaigns, or audience engagement activities;
business or institutional information where you seek advertising, partnership, sponsorship, or media-related services from us.

3.2 Information collected automatically

When you access or use our services, we may automatically collect certain information, including:

IP address;
browser type and version;
device type, device identifiers, and operating system;
app identifiers and technical diagnostic information;
pages viewed, content accessed, streams played, clicks, interactions, and session duration;
date, time, and frequency of use;
referral URLs and source of traffic;
logs relating to performance, errors, security, and system administration;
analytics and audience measurement information.

3.3 Information obtained from third parties

We may receive information from:

social media platforms;
analytics providers;
application marketplaces and platform operators;
hosting, cloud, streaming, security, or infrastructure service providers;
advertising, communications, or technical partners; and
other third parties where permitted by law or where you have authorized such disclosure.

4. How We Collect Personal Data

We may collect personal data:

when you visit, browse, stream, read, listen to, watch, download, register for, or otherwise use our services;
when you contact us by email, phone, social media, web forms, or other communication channels;
when you submit comments, audio, video, text, photographs, or other content to us;
when you subscribe to updates, newsletters, alerts, announcements, or promotional communications;
through cookies, SDKs, pixels, server logs, local storage, and similar technologies; and
through third-party integrations and service providers that support our operations.

5. Purposes for Which We Use Personal Data

We may use personal data for the following purposes:

to provide, operate, administer, maintain, and improve our services;
to enable access to our broadcasts, news, articles, video, audio, applications, and related content;
to respond to your questions, requests, complaints, reports, or submissions;
to administer audience engagement activities, competitions, surveys, polls, campaigns, and promotions;
to send service-related notices, technical notices, security alerts, legal notices, or administrative communications;
to send promotional, informational, or marketing communications where permitted by applicable law or where you have provided consent;
to conduct analytics, audience measurement, service evaluation, research, and internal reporting;
to detect, prevent, investigate, and address fraud, abuse, unlawful conduct, security incidents, misuse of our systems, or breaches of our policies;
to comply with legal, regulatory, administrative, contractual, or internal governance obligations; and
to protect the rights, property, security, reputation, content, infrastructure, personnel, and legitimate interests of Radio Kwizera and others.

6. Legal Basis for Processing

We process personal data on one or more lawful bases, including:

your consent;
the performance of a contract or steps taken at your request prior to entering into a contract;
our legitimate interests, provided such interests do not override your fundamental rights and freedoms;
compliance with a legal or regulatory obligation; and
the protection of lawful and legitimate interests relating to safety, security, integrity, rights enforcement, service continuity, and operational necessity.

7. Cookies and Similar Technologies

Our services may use cookies and similar technologies for purposes including:

enabling core functionality of the website or applications;
remembering preferences and user settings;
improving usability, performance, and security;
measuring audience engagement and service performance; and
supporting analytics and service optimization.

You may manage cookies through your browser or device settings. However, disabling certain cookies may limit the availability or proper operation of some features of our services.

8. Disclosure and Sharing of Personal Data

We do not sell or rent personal data as a commercial product.

We may disclose or share personal data:

with our employees, officers, agents, contractors, consultants, volunteers, and authorized representatives who require such data for legitimate operational purposes;
with service providers, vendors, technical partners, and processors acting on our behalf under appropriate duties of confidentiality and data protection;
where required by law, court order, lawful request, regulatory requirement, or competent public authority;
where disclosure is reasonably necessary to establish, exercise, or defend legal rights or claims;
where disclosure is necessary to investigate, prevent, or respond to fraud, abuse, unlawful acts, cybersecurity incidents, or threats to persons, property, or systems;
in connection with organizational restructuring, merger, transfer, assignment, or other lawful business arrangement, subject to appropriate safeguards; or
where you have otherwise consented to the disclosure.

9. International or Cross-Border Transfer of Personal Data

Where necessary for lawful operational purposes, personal data may be stored, processed, or accessed outside the United Republic of Tanzania or by service providers located in other jurisdictions.

Any such transfer shall be undertaken only in accordance with applicable law and subject to appropriate legal, technical, organizational, and security safeguards, including where necessary lawful authorization, adequacy considerations, contractual protections, or data-subject consent.

10. Data Retention

We retain personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for service delivery, security, record-keeping, audience administration, dispute resolution, legal compliance, enforcement of rights, and legitimate operational requirements.

When personal data is no longer required, we may delete, destroy, anonymize, de-identify, archive, or otherwise dispose of it in accordance with applicable law and our internal retention practices.

11. Data Security

We implement reasonable administrative, technical, organizational, and physical safeguards designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, misuse, or other unlawful processing.

However, no website, software, database, transmission system, cloud environment, mobile application, or internet-based platform can be guaranteed to be completely secure. Accordingly, while we take appropriate steps to protect personal data, we do not warrant or guarantee absolute security of any information transmitted to or stored through our services.

12. Your Rights

Subject to applicable law, you may have the right:

to request confirmation as to whether we process your personal data;
to request access to personal data concerning you;
to request correction, updating, or rectification of inaccurate or incomplete personal data;
to request restriction, blocking, erasure, destruction, or deletion of personal data where legally justified;
to object to or prevent certain forms of processing;
to withdraw consent where processing is based on consent;
to object to the use of your personal data for direct marketing;
to raise concerns or complaints with the competent data protection authority; and
to seek such other relief as may be available under applicable law.

We may require reasonable verification of identity before acting on a request, and our response may be subject to legal limitations, exemptions, or procedural requirements.

13. Children and Persons Under Legal Incapacity

Where our services are accessed by children or persons lacking full legal capacity, any submission of personal data should occur with appropriate supervision, authorization, or involvement of a parent, guardian, or lawful representative where required by law.

We do not knowingly seek to collect personal data from children in a manner prohibited by applicable law. If we become aware that such data has been collected unlawfully, we may take reasonable steps to delete, restrict, or otherwise lawfully handle it.

14. Public Content, Comments, and User Submissions

If you submit comments, text, images, audio, video, opinions, or other material to publicly accessible parts of our services, or if you submit content intended for broadcast, publication, reposting, commentary, or public engagement, you acknowledge that such material may be visible, audible, accessible, reproduced, quoted, moderated, edited, or otherwise used in accordance with the purpose for which it was submitted and the nature of the relevant service.

You should not submit confidential, highly sensitive, proprietary, or personal information that you do not wish to be publicly disclosed or used for the intended editorial, audience-engagement, or operational purpose.

15. Third-Party Platforms, Links, and Services

Our services may contain links to, embeds from, or integrations with third-party websites, applications, services, social media platforms, streaming providers, payment providers, or advertising services that are not owned or controlled by Radio Kwizera.

We are not responsible for the privacy practices, security, availability, terms, policies, content, or conduct of such third parties. Your use of third-party services is at your own discretion and is governed by the terms and policies of those third parties.

16. Changes to This Privacy Policy

We may amend, update, modify, or replace this Privacy Policy from time to time in order to reflect changes in law, regulation, guidance, technology, operational practice, or the nature of our services.

Any updated version shall be posted on the relevant platform together with the revised effective date or last-updated date. Your continued use of our services after publication of the updated version may, to the extent permitted by law, constitute acceptance of the revised Privacy Policy.